“Just wanted to take a quick minute to thank you for all your support over the last 1 years. I look forward to continue working with you and the team and thank you once again for enabling us to focus on running our business rather than worrying about whether our computer systems are up to the task.”
CANCELLATION AND REFUND OF SERVICES
You may cancel the Services at any time by providing us with a notice of your intent to cancel your services by sending a mail to billing@softekinfo.com. You acknowledge that the cancellation will be effective from the beginning of the next month after you provide notification to us via the e-mail. We will provide you with email confirmation of both your request to cancel Services and the actual cancellation of Services. If you do not receive a confirmation of your request to cancel after sending an email or if you do not receive a confirmation of Service cancellation, you must notify us by sending an email to billing@softekinfo.com or contacting our Customer Service by telephone.
90 Day Money Back Guarantee
You are entitled to receive 100% of your money back in case we are unable to solve even one your computer / peripherals related issues to your satisfaction, or not solved within the time frame promised to you. You must apply for this refund within 90 days of purchase of your plan. In order to avail the Money Back Guarantee, you are required to send a mail to billing@softekinfo.com stating your name, details of the plan and the reason for seeking a refund. We would revert to you within 3 working days on details of your refund.
Refunds
You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. The time left in your account would be calculated to the nearest month left in your service period. For example if you have a 1 year subscription and you chose to cancel the subscription in the third month of service you would receive a refund for the nine months left in your service. A minimum of $49 would be deducted from each PC per year of subscription at the time of cancellation. So, if your subscription is for 2 years, the minimum deduction would be $98. There would be no refunds in case of incident based support if at least one of your issues has been successfully resolved. In case you have used our service and still file a chargeback, your account would become ineligible to receive a refund from us.
Chargebacks
- In case you have used our service and still file a chargeback, your account would become ineligible to receive a refund from us.
- In case you have file a chargeback without asking us for a refund, your account would become ineligible to receive a refund from us.